How do I join the program? Can I become a Member through the website?
You may register at the front desk of any hotel of the UNIZO Group. Although we do not accept applications through our website, you may download an application form and fill it in before bringing it to the front desk of any of our hotels.
Are there any enrollment fees or annual fees?
No, it is free to join the program, and there is no annual fee.
What is the difference between General Membership and Ladies' Membership?
Only Ladies' Members receive an additional discount when staying in a Ladies' room. For more details, please refer to this page.
If I forget to bring my Membership Card, can I still earn points?
In case you forget to bring your Membership Card, if you present your driver's license, health insurance card, or other document that confirms your identity to the front desk, then we will be able to add points for your stay. Please be informed, however, that we will be unable to add points if you inquire after you have already checked out.
What should I do if I lose my Membership Card?
It is possible to reissue your Membership Card. Please be informed, however, that you will be charged an additional 300-yen processing fee (including consumption tax). Only in cases where we were able to confirm your identity will the points be carried over to the reissued card.
What should I do if I forget my login password for the Members' page?
Please reset your password through "Forgot password" on the Members' Page.
What should I do if I need to change the personal information I have registered?
Please make changes through "Confirm/change information" on the Members' Page.
How should I make a reservation to earn points? Do I need to do anything on the day of my stay?
Please make reservations through our official website, and then bring your Membership Card on the day of your stay.
How many points are awarded to each Membership status?
Can I transfer points to a family member's account?
Points may only be used by a person registered as a Member who has presented his or her Membership Card. Please refer to this page for details.
What will happen to the points I have earned on my HOTEL UNIZO / UNIZO INN Members' Card?
During the period from February 1, 2019 to January 31, 2020, we will exchange money for any pre-existing points. Please refer to this page for details.
What will happen to the rewards I earned through HOTEL UNIZO Fukuoka Tenjin Membership?
During the period from February 1, 2019 to January 31, 2020, we will offer an exchange for your rewards depending on your membership rank. Please refer to this page for details.
Can the information I registered in web membership (which ended in late January 2019) be transferred to UNIZO Hotel Membership?
We cannot transfer information registered in web membership. We apologize for the inconvenience, but it will be necessary to follow the procedures to register again under UNIZO Hotel Membership. You may register at the front desk of any of our hotels.