For Kanazawa Hotel Accommodation / Reservations

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FAQ

Reservations

How many months in advance can I make a reservation?
Reservations can be made up to six months in advance, including the current month. This period is different at some hotels depending on the season.
Please note that rooms may not be available on certain days depending on the circumstances. For details, please check room availability on this website.
Can I make a reservation on the day of check-in?
Yes, you can if rooms are available.
Even if no room availability is shown for same-day checkin on the website, contact the hotel directly as vacancies may still be available.
Can someone other than the actual guest make the reservation?
Yes, someone else can make the reservation.
When making the reservation on the website, uncheck the checkbox next to [Same as Applicant] then enter the name of the actual guest in the [Surname] and [First Name] fields.
If there are guest changes, please change the guest name(s) on the Confirm/Modify/Cancel Reservations page.
Can I make a single reservation for two or more guests?
Yes, use the "Search Criteria" function on the room reservation page, then indicate the number of guests (per room) and number of rooms you need.
For example, if four guests wish to reserve two twin rooms, search for vacancies by entering [2] for the number of guests, and [2] for the number of rooms.
The types of guest rooms (twin, double, etc.) available for two guests will be displayed.
Only one type of room can be booked in this type of multiple guest/multiple room single reservation.
Please make a separate reservation for each type of room (single, twin, non-smoking, smoking, etc.) you wish to book.
Do you have a waiting list if rooms are full?
No, we do not have a waiting list, we apologize for the inconvenience.
Please search for room availability on another day or inquire with the hotel directly.
How do I know if my reservation has been confirmed?
After you have made the reservation, you will receive a confirmation e-mail.
You can also check your reservation either on My Page or on the Confirm/Modify/Cancel Reservations page.
Can I change the name(s) of the guest(s), the time of arrival, and other details I registered upon reservation?
Yes, you can modify your reservation details either on My Page or on the Confirm, Amend and Cancel Reservations page.
Can a minor stay in your hotel unaccompanied?
No, children of junior-high school age and below are not permitted to stay if unaccompanied by a parent or guardian.
Minors, even of high school age or above, may stay at the hotel unaccompanied only if consent from a parent or guardian has been obtained.
Please contact the hotel for further details by telephone or through the inquiry page.
Will you issue a receipt?
Yes, we will issue a receipt once payment is settled at the hotel.
If you want a specific name written on the receipt, please mention this when you check in.
Please contact the hotel directly if you need another copy of the receipt.

Rates

How many days before the day of check-in do cancellation charges apply?
Based on our Terms and Conditions, we ask for a cancellation charge.
Cancellations one day prior to check in: 20% of accommodation rate
Cancellations on day of check in: 80% of accommodation rate
No-shows: 100% of accommodation rate
No charge for cancellations made up to two days prior to date of check in.
Please feel free to ask our front desk staff about our cancellation policy and Terms and Conditions.
How should I settle payment?
Our hotel requires payment in advance. Please make your payment at check-in or before check-in.
Please contact the hotel for further details on advance payment.

Check-in / Check-out

Can I pay by credit card?
Yes, we accept all major credit cards. (VISA / JCB / AMEX / Diners Club / MasterCard, UC / DC / NICOS / UFJ / Saison / UnionPay)
Can I pay in a currency other than Japanese yen?
All payments must be made in Japanese yen, we apologize for the inconvenience.
Please note that we are unable to provide currency exchange services.
You may use any credit card for payment.
What are the check-in and check-out times?
As a rule, we do not extend the check-out time.
Please note that a full night's room charge applies for check-outs later than 10:00 am.
Thank you for your understanding.

Breakfast and Other Meals

Does your hotel serve breakfast?
Yes, breakfast is available at a restaurant in our hotel, please try it.
We offer guests accommodation plans that include breakfast.
Can I have breakfast in your hotel without booking a room?
Yes, non-hotel guests can dine in the restaurant.

Accompanying Children

How should I make a reservation if I bring children with me?
There is no extra charge for children below elementary-school age if they share a bed with a parent or guardian.
Only one child may share a bed with a parent or guardian per bed.
When making a reservation, please indicate only the number of adult guests. You do not need to include the number of children. Please reserve children of elementary school age and above as adults when making reservations.
Children below elementary-school age who will not share a bed with a parent or guardian are also required to reserve as adults.
Do you have children's rates?
There is no extra charge for children below elementary-school age if they will share a bed with a parent or guardian.
Please reserve children of elementary school age and above as adults when making reservations. Children below elementary-school age who will not share a bed with a parent or guardian are also required to reserve as adults.
Do you have baby beds?
Baby beds are not available.
Are high chairs available in the breakfast restaurant?
High chairs are not available.

Services

Can you arrange a taxi for me?
Yes, please make your request at the front desk.
Do you have room service?
Room service is not available.
Do you have a photocopying service?
Yes we do, available at the front desk for a fee.
Please make your request at the front desk.
Do you have a fax service?
Yes we do, available at the front desk for a fee.
Please make your request at the front desk.

Guest Room Furninsings and Items Available Upon Request

Do you provide Internet access?
Yes, Wi-Fi service is available for free inside the hotel.
Additionally, the front desk can lend you a LAN cable.
Do you have DVD players available? Can I watch DVDs on the guest room TV?
We do not have DVD players available, we apologize for the inconvenience.
Please note that connecting external devices to the TV is not allowed. Please do not bring video player devices to the guest room.
Do you have hair dryers available?
Yes, they are available in all guest rooms.
Do your rooms have a refrigerator (minibar)?
Minibars are not available. However, empty refrigerators are available in our guest rooms.
What fixtures and amenities are available in guest rooms?
<Room Fixtures>
Hairdryer, Bath towel, Bath mat, Warm-water bidet-style toilet, LCD television, Broadband Internet (Wi-Fi), Refrigerator, Hangers and hangers with clips.
<Amenities Set>
Toothbrush, Conditioning shampoo, Body soap, Slippers.
What sort of items are available upon request?
Nightwear, LAN cable and other items available upon request.
We apologize for the inconvenience, but please pick them up at the front desk. Also, please be aware that they are available on a first-come, first-served basis, and cannot be reserved in advance.

Hotel Facilities and Equipment

Do you have restaurants in the hotel?
Yes, restaurants are available at the hotel.
The breakfast menus available to our guests are served in the restaurants.
Do you have vending machines?
Yes, soft drink vending machines are available on some floors.
However, vending machines for cigarettes and alcoholic beverages are not available.
Do you have a parking area for cars?
We do not have a parking area exclusively for guests.
Do you have a parking area for motorcycles and bicycles?
We do not have a parking area exclusively for guests.
Can I bring my bicycle into the guest room?
No, please do not bring your bicycle into the guest room.
Do you have microwave ovens?
Microwave ovens is not available.
Do you have conference rooms?
Conference rooms is not available.
Do you have a guest-use bath area?
Guest-use bath area is not available.
Do you have coin-operated laundry machines?
Yes, coin-operated laundry machines (washing machine / drier) are available on some floors.
Detergent is automatically dispensed.
Do you have accessible rooms?
Yes, we have universal rooms (for wheelchair use) available. Please contact the hotel or see the hotel's guest room page for more details.

Other

Can I take the room key with me when I go out of the hotel?
After checking in, when leaving the hotel please remember to take your room key; it will open the late-night entrance door.
Can I invite non-hotel guests to the guest room?
Please do not allow non-hotel guests into your room for security and fire-prevention purposes.
Please meet up with non-hotel guests in the lobby or hotel restaurants.
Are pets allowed?
Pets are not allowed in the hotel.
Are service dogs (guide dogs, hearing dogs, helper dogs, etc.) allowed?
Yes, they are allowed in the hotel. Please notify the hotel if you have any room-assignment or other requests.
Guests are responsible for feeding and clearing up after service dogs.
Does each hotel have its own email address?
All of our hotels do have an e-mail address, but please submit all inquiries through the inquiry form.
Please be sure to specify which hotel you wish to contact when filling out the inquiry form.
Please note that it may take time to receive a response, depending on the nature of the inquiry.
Please contact the hotel by telephone for urgent matters.
Do you have a corporate rate plan?
Yes, we can offer special rates agreements for corporations.
For details, please contact us through the inquiry form and specify "UNIZO hotel" as the recipient.
A representative from the UNIZO Hotel head office will get in touch with you.
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