For Shibuya Hotel Accommodation / Reservations

FAQ

Reservations

How many months in advance can I make a reservation?
You can make a reservation for the next six months - the current month and the subsequent five months. This period is different at some hotels depending on the season.
Note that the hotel may not have rooms available on certain days due to some circumstances. For details, please check room availability on this website.
Can I make a reservation on the day of check-in?
Yes, you can if rooms are available.
Even if no room availability is shown for same-day checkin on the website, contact the hotel directly as vacancies may still be available.
Can someone other than the actual guest make the reservation?
Yes, someone else can make the reservation.
When making the reservation on the website, uncheck the checkbox next to [Same as Applicant] then enter the name of the actual guest in the [Surname] and [First Name] fields.
If there are guest changes, please change the guest name(s) on the Confirm/Modify/Cancel Reservations page.
Can I make a single reservation for two or more guests?
Yes, use the "Search Criteria" function on the room reservation page, then indicate the number of guests (per room) and number of rooms you need.
For example, if four guests wish to reserve two twin rooms, search for vacancies by entering [2] for the number of guests, and [2] for the number of rooms.
The types of guest rooms (twin, double, etc.) available for two guests will be displayed.
Only one type of room can be booked in this type of multiple guest/multiple room single reservation.
Please make a separate reservation for each type of room (single, twin, non-smoking, smoking, etc.) you wish to book.
Do you have a waiting list if rooms are full?
No, we do not have a waiting list, we apologize for the inconvenience.
Please search for room availability on another day or inquire with the hotel directly.
How do I know if my reservation has been confirmed?
After you have made the reservation, you will receive a confirmation e-mail.
You can also check your reservation either on My Page or on the Confirm/Modify/Cancel Reservations page.
Can I change the name(s) of the guest(s), the time of arrival, and other details I registered upon reservation?
Yes, you can modify your reservation details either on My Page or on the Confirm, Amend and Cancel Reservations page.
Can a minor stay in your hotel unaccompanied?
No, children of junior-high school age and below are not permitted to stay if unaccompanied by a parent or guardian.
Minors, even of high school age or above, may stay at the hotel unaccompanied only if consent from a parent or guardian has been obtained.
Please contact the hotel for further details by telephone or through the inquiry page.
Will you issue a receipt?
Yes, we will issue a receipt once payment is settled at the hotel.
If you want a specific name written on the receipt, please mention this when you check in.
Please contact the hotel directly if you need another copy of the receipt.

Rates

Is your rate for twin rooms per person?
No, the rates listed on our website are per room. They include consumption tax, and there are no additional service charges.
How many days before the day of check-in do cancellation charges apply?
Based on our Terms and Conditions, we ask for a cancellation charge.
Cancellations one day prior to check in: 20% of accommodation rate
Cancellations on day of check in: 80% of accommodation rate
No-shows: 100% of accommodation rate
No charge for cancellations made up to two days prior to date of check in.
Please feel free to ask our front desk staff about our cancellation policy and Terms and Conditions.
Do you charge extra for early check-ins or late check-outs?
Yes, staying beyond the check-out time will incur an additional charge of JPY 1,500 (inclusive of tax) per hour per room, regardless of the number of guests.
A full night's room charge will be incurred for check outs past 14:00.
Early check-ins and late check-outs may not be possible depending on the room availability for the day. Please feel free to inquire with our front desk staff.
How should I settle payment?
Our hotel requires payment in advance. Please make your payment at check-in or before check-in.
Please contact the hotel for further details on advance payment.

Check-in / Check-out

Can I pay by credit card?
Yes, we accept all major credit cards. (VISA / JCB / AMEX / Diners Club / MasterCard, UC / DC / NICOS / UFJ / Saison / UnionPay)
Can I pay in a currency other than Japanese yen?
All payments must be made in Japanese yen, we apologize for the inconvenience.
Please note that we are unable to provide currency exchange services.
You may use any credit card for payment.
What are the check-in and check-out times?
Check-in is at 14:00, and check-out is at 12:00 noon.
The front desk is manned 24-hours a day; late-night arrivals and early-morning departures are not a problem.

Breakfast and Other Meals

Does your hotel serve breakfast?
Yes, breakfast is available at a restaurant in our hotel, please try it.
We offer guests accommodation plans that include breakfast.
Can I have breakfast in your hotel without booking a room?
Yes, non-hotel guests can dine in the restaurant.
Do you have breakfast or other meals for take out?
We ask that you eat your breakfast inside the restaurant.
We have breakfast menus for take out as well.

Accompanying Children

What reservation should I make if I bring children with me?
There is no extra charge for children below elementary-school age if they share a bed with a parent or guardian.
Only one child may share a bed with a parent or guardian per bed.
When making a reservation, please indicate only the number of adult guests. You do not need to include the number of children. Please reserve children of elementary school age and above as adults when making reservations.
Children below elementary-school age who will not share a bed with a parent or guardian are also required to reserve as adults.
Do you have children's rates?
There is no extra charge for children below elementary-school age if they will share a bed with a parent or guardian.
Please reserve children of elementary school age and above as adults when making reservations. Children below elementary-school age who will not share a bed with a parent or guardian are also required to reserve as adults.
Do you have baby beds?
Sorry, we do not.
Are high chairs available in the breakfast restaurant?
Yes, they are available in the breakfast restaurant.

Services

Can you arrange a taxi for me?
Yes, please make your request at the front desk.
Do you have a laundry service?
Yes, please bring your laundry to the front desk.
If you bring it by the prescribed time in the morning, you can get it back the same evening.
Please contact the hotel for details on reception times.
On Sundays and holidays, clothes will return the evening of the next business day.
You can find the list of rates, laundry service slips, and laundry bags in the guest rooms.
Please prepare your laundry accordingly and bring it to the front desk.
Rates vary depending on the type of clothing, and you will be charged accordingly upon pickup.
Coin-operated laundry machines (with charge) are also available at the hotels.
Do you have over-the-counter medicines available?
No, we do not stock medicine in compliance with relevant laws and regulations.
Adhesive bandages, thermometers, ice packs, and other similar supplies are available at the front desk. Please feel free to request such supplies if you need them.
Do you have room service?
Sorry, we do not.
Can you make arrangements for massage service?
Yes, we can. Please contact the hotel for further details by telephone or through the inquiry page.
Do you have in-room safes?
Yes, we have in-room safes available in our guest rooms.
Do you have a photocopying service?
Yes we do, available at the front desk for a fee.
Please make your request at the front desk.
Do you have a fax service?
Yes we do, available at the front desk for a fee.
Please make your request at the front desk.

Guest Room Furninsings and Items Available Upon Request

Do you provide Internet access?
Yes, WiFi and wired LAN connections are available in the hotel.
LAN cables located by the side of the TV or other devices are available for use.
Do you have DVD players available? Can I watch DVDs on the guest room TV?
Sorry, we do not have DVD players available, we apologize for the inconvenience.
Please note that connecting external devices to the TV is not allowed. Please do not bring video player devices to the guest room.
Do you have hair dryers available?
Yes, they are available in all guest rooms.
Do your rooms have a refrigerator (minibar)?
Minibars are not available. However, empty refrigerators are available in our guest rooms.
What fixtures and amenities are available in guest rooms?
<Room Fixtures>
Modular bathroom, negative-ion hairdryer, bath towel, face towel, bath mat, warm-water bidet-style toilet, electric kettle, coffee mug, glass, refrigerator, broadband Internet (Wi-Fi / Wired LAN) in all rooms, LCD television, in-room safe, laptop tray, nightwear, alarm clock, clothes hangers and hangers with clips, shoehorn, clothes brush, cellphone charger (multi-type), air purifier with humidifier feature, trouser press, cushions.
<Amenities Set>
Toothbrush, razor, shave gel, aftershave cream, hair brush, cotton pads, cotton swabs, body towel, shampoo, conditioner, body soap, hand soap, bar of soap, mouthwash, comb, bath salts, hairband, hand & body milk, nail file, sewing set, sencha green tea, roasted green tea, coffee, black tea, shoeshine paper, slippers, deodorizer, etc.
What features do the guest room toilets have?
All guest rooms feature a warm-water bidet-function toilet.
They are equipped with heated seats.
Do you have a trouser press available?
Yes, all guest rooms are equipped with a trouser press.
Do you lend out computers?
Yes, laptops for rent are available at the front desk for a fee.
Please note that these cannot be reserved; they are available on a first-come-first-served basis.
What items are available upon request? Can I reserve them in advance?
We have irons, ironing boards, reading lamps, and other similar appliances available upon request.
Please go to the front desk to pick them up, we apologize for the inconvenience. Please note that these cannot be reserved; they are available on a first-come-first-served basis.
What is your VOD (Video On Demand) system?
VOD (Video On Demand) is a service that allows you to watch your selected content from a collection of movies (western and Japanese), sports programs, variety programs, documentaries, and other shows at any time.

Hotel Facilities and Equipment

Do you have restaurants in the hotel?
Yes, restaurants are available at the hotel.
The breakfast menus available to our guests are served in the restaurants.
Do you have ice machines?
Yes, ice machines are available on some floors.
Do you have vending machines?
Yes, soft drink vending machines are available on some floors.
However, vending machines for cigarettes and alcoholic beverages are not available.
Do you have non-smoking rooms?
Yes, we have non-smoking rooms.
Please reserve a guest room listed as <Non-Smoking> after the room type. However, please note that not all room types have non-smoking rooms.
Are your guest room TVs equipped with HDMI ports? (Can I connect an external device to the guest room TV?)
To protect the internal settings of the TV, we do not allow connection of external devices.
Please do not connect your devices to the guest room TV.
Can I smoke inside the guest room or within the hotel premises?
Yes, smoking is permitted in guest rooms listed as <Smoking> after the room type.
Smoking is not permitted in common areas in the hotel.
<IQOS and E-Cigarettes>
Smoking e-cigarettes, including IQOS, is not permitted in non-smoking guest rooms.
E-cigarette users are requested to use the smoking rooms.
Do you have a parking area for cars?
We do not have a parking area for use exclusively by guests.
Do you have a parking area for motorcycles and bicycles?
We do not have a parking area for use exclusively by guests.
Can I bring my bicycle into the guest room?
No, please do not bring your bicycle into the guest room.
Do you have microwave ovens?
No, we do not.
Do you have conference rooms?
Yes, we have conference rooms in the hotel.
Please contact the hotel for further details.
Do you have a guest-use bath area?
No, we do not.
Do you have coin-operated laundry machines?
Yes, coin-operated laundry machines (washing machine / drier) are available on some floors.
Detergent is automatically dispensed.
Do you have accessible rooms?
Yes, we have universal rooms (for wheelchair use) available. Please contact the hotel or see the hotel's guest room page for more details.

Other

Can I take the room key with me when I go out of the hotel?
After checking in, please take your security key for late-night and elevator access with you when going out leaving the hotel. Guest rooms in use for two or more nights will be cleaned after confirming whether or not the guest is in the room.
Can I invite non-hotel guests to the guest room?
No, please do not allow non-hotel guests into your room for security and fire-prevention purposes.
Please meet up with non-hotel guests in the lobby or hotel restaurants.
Are pets allowed?
No, pets are not allowed in the hotel.
Are service dogs (guide dogs, hearing dogs, helper dogs, etc.) allowed?
Yes, they are allowed in the hotel. Please notify the hotel if you have any room-assignment or other requests.
Guests are responsible for feeding and clearing up after service dogs.
Does each hotel have its own email address?
All of our hotels do have an e-mail address, but please submit all inquiries through the inquiry form.
Please be sure to specify which hotel you wish to contact when filling out the inquiry form.
Please note that it may take time to receive a response, depending on the nature of the inquiry.
Please contact the hotel by telephone for urgent matters.
Do you have a corporate rate plan?
Yes, we can offer special rates agreements for corporations.
For details, please contact us through the inquiry form and specify "UNIZO hotel" as the recipient.
A representative from the UNIZO Hotel head office will get in touch with you.
Do you have a curfew?
No, we do not.
However, the entrance will be locked at night for security reasons.
Guests can enter the hotel with their key.
Please notify us if you will arrive later than the arrival time you specified in advance.
Our staff are available 24 hours a day.
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(+81)3-5457-7557

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